GatorTec’s Core Values
Go Above and Beyond
We strive to go above and beyond to show our customers that they are our first priority. We’re all about finding the right solution for customers rather than the most expensive one.
Everyone is Welcome
We know that walking into an Apple or computer store can be intimidating. We train our team to be open and to make people of all skill-levels feel welcomed. There are no stupid questions at GatorTec.
A Brand You Can Trust
GatorTec is an organization built on trust. We think it’s important to form lasting relationships with customers. The electronics market can be a dangerous and confusing place and GatorTec is here to give customers a safe, trustworthy option for all things Apple.
Open Positions
We try to make our environment fun and challenging, because we are proud of what we do. Everyone on our team enjoys working with people they love, playing with the gadgets they love, and serving the community they love.
Customer Service Specialist
CUSTOMER SERVICE • Gainesville FL
As a Customer Service Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop relationships with GatorTec.
Additional Requirements
•You’re passionate about Apple and eager to share that passion with others.
•You have strong people skills-you’re approachable, a good listener, and empathetic.
•You’re a team player, and understand the importance of asking for help when needed.
•You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
If this sounds like you, please apply below!
Apple Trainer
TRAINING • Gainesville FL
As a Trainer, your main role is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going. But you’re also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user’s individual skill level, you maximize his or her understanding and your own time. You recognize that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training sessions, but you’re still comfortable interacting with store customers between those sessions.
Additional Requirements
•You’re comfortable selling as well as teaching, helping your team members out as needed.
•You’re self-motivated and self-directed, and can adhere to a tightly structured training schedule.
•You can be adept at recommending other in-store support options, such as the Business Team.
•You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
If this sounds like you, please apply below!
iOS Technician
APPLE SERVICE • Gainesville FL
As an iOS technician, you help new owners get started and current ones get quick, efficient support — developing strong, positive service relationships with GatorTec and Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again. In this role, you will be required to train to become an Apple Certified iOS technician where you will learn the skills to diagnose and repair the iPhone. The entire store team benefits from your commitment to providing the best care for customers. By helping GatorTec maintain strong relationships with customers, you are instrumental to our success.
Additional Requirements
•You have excellent time management skills and can make decisions quickly.
•You must obtain the certification of Apple Certified iOS Technician during the probationary period.
•You maintain composure and customer focus while troubleshooting and solving issues.
•You reassure customers when delivering product diagnoses and potential solutions.
•You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
If this sounds like you, please apply below!
General Role
ALL POSITIONS • Gainesville FL
Not seeing the perfect fit? The active roles are what we are currently looking for, but we always accept applications.
If you want to submit a general position application, please apply below.
