Frequently Asked Questions

Sales

ALL SALES ARE FINAL! No refunds or exchanges.

Diagnostics, Labor, Service Parts, and Training costs are not refundable.

All new products carry their own manufacturer’s warranty. Cancelled orders on which a deposit has been made will be subject to a 25% cancellation fee.

Batteries, cables, screen protectors, single-use products, software, in-ear or over-ear headphones, open box, EV Vehicles (including OneWheels), sale & clearance items are not returnable.

AppleCare and GatorGuard products are nonrefundable through GatorTec. For AppleCare refunds, please call 800-APL-CARE, for GatorGuard refunds, please call Safeware at 800-800-1492.

Prices are subject to substantial change without notice. All prices are final at time of sale.

Minimum $25 fee for returned checks plus bank charges. Unless otherwise stated in a signed contract, invoice shall be paid in full within 15 days of its creation.

If charges are not paid in full by their due date, a finance charge of 1.5% per month (18% annum) will be charged to the customer. No in-store cash refunds on purchases over $100. GatorTec will refund any sale over $100 by check mailed to customer within 7 to 10 business days.

Most new, still sealed, non-CTO (custom ordered) devices may be exchanged within 10 days of the original purchase date. These are on a case-by-case basis however, and the store manager will have final discretion on any exchanges.

GatorTec can ship products to your home, work or as a gift (most of the time it’s even free), just call our store to find out more info.

Absolutely! You can use the online portal to get a quote and start the process. GatorTec does not pay cash for trade ins.

Yes we do! Our inventory is dependent upon trade in’s, so please call or visit the store to inquire about our current used computer selection and pricing.

Service

AppleCare+ phone support is available 24/7 by calling 1-800-APL-CARE (1-800-275-2273).

Yes, there is a diagnostic fee of $75*. This can be applied toward the final cost of labor if you choose to move forward with your repair. (*2012 and newer iMacs have a $115 diagnostic fee)

The diagnostic fee covers the cost of having one of our expert technicians assess your computer. They do a full test on your hardware and software to identify what is causing your computer troubles. Once they have assessed your computer, they will give you a call to explain the repair. If you give them the go-ahead they get started! When you come in to pick up your computer, the diagnostic fee can then be applied to any additional labor costs needed to fix your computer.

Each repair varies based on the complexity of the issue and repair. The number of computers we have checked in can also determine the length of repair. Our typical turnaround is 3-5 business days.

Yes! We have loaner computers available for $50. You may keep the computer as long as your computer is checked in for service.

Absolutely. Any time a device is worked on for hardware or software issues, there is a chance that data could be lost. If you need help figuring out how to backup your iPhone or iPad, you can visit: https://support.apple.com/en-us/HT203977. For help backing up your computer, please visit: https://support.apple.com/en-us/HT201250.