Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

GatorTec will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.

Symptoms

An affected MacBook Pro may display one or more of the following symptoms:

– Distorted or scrambled video on the computer screen

– No video on the computer screen (or external display) even though the computer is on

– Computer restarts unexpectedly

 

Affected Models
  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

 

Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple. If your MacBook Pro has any damage, which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required. Please back up your data before your MacBook Pro is serviced.